Terms of sale and returns

Bradford Computers is a trading name of B Computers Limited.

Message us on WhatsApp on +44 7480 282353. Our email address, which the law requires us to show, is sales@bradfordcomputers.shop.

If you are buying for yourself, not for a business, you are a consumer and you have the legal rights set out under Changing your mind and Faulty or not as described. Nothing in these terms takes those rights away.

If you are buying for a business, including to resell, the consumer rights do not apply. Your terms are under Buying for a business.

Most of what we sell is refurbished or used. Each item is described by its listing: for a lot, its spreadsheet, which lists every unit with its specification and grade; for a single item, its page.

Grades describe cosmetic condition and are explained in our grade guide. Wear that matches an item's grade, and any fault written on its listing, are part of its description and are not faults you can return it for.

Most lots ship without chargers. The Charger column on each spreadsheet shows which units include one. No BIOS locks, unless the spreadsheet says otherwise.

Prices are in pounds sterling. The total at checkout, including delivery, is what you pay; there are no other charges.

You pay by card at checkout, through Stripe, whatever the size of the order. We do not offer credit or payment terms.

If a price on the site is obviously wrong, we will tell you before dispatch and you can pay the right price or cancel for a full refund.

Your order is accepted when your payment goes through and we email your confirmation and invoice.

Stock is checked every morning, but a lot can occasionally sell elsewhere before it is dispatched. If anything you have paid for turns out to be unavailable, we tell you straight away and refund you in full for it.

Every order is dispatched from our warehouse in Dundee. We deliver anywhere in the world. In the UK, orders under £2,000 go by Insured Royal Mail Special Delivery or Parcelforce, tracked and signed for, and orders of £2,000 and over come to your door on our own delivery trucks, Monday to Friday, 9am to 5pm. Delivery only: we do not offer collection on any order.

We email you as your order is picked, packed, dispatched and delivered. If you are a consumer, the goods are your responsibility from the moment they are delivered to you or to someone you name.

Checkout takes UK delivery addresses. For anywhere else, message us with the destination before you buy: we send a delivery quote and a secure Stripe payment link.

You can cancel your order for any reason within 14 days of the day after you receive it. If your order arrives in parts, the 14 days run from the day after the last part arrives.

To cancel, tell us clearly within those 14 days: message us on WhatsApp on +44 7480 282353 with your order number, or send the cancellation form below. You do not have to give a reason.

Then send the goods back within 14 days of telling us. You pay the cost of returning them, so use a tracked, insured service for anything valuable.

We refund you within 14 days of receiving the goods back, or of you showing us proof you have sent them, whichever is sooner. The refund includes the standard delivery charge you paid if you cancel the whole order, and goes back to the card you paid with.

You may handle the goods as you would in a shop to check them. If they come back in a worse state because of more than that, we can reduce your refund by the loss in value.

Before returning a laptop, phone or other device, back up and remove your own data, sign out of every account (such as Apple ID, iCloud or Google) and remove any passcode. We cannot check or accept a device that is still locked to your account.

Under the Consumer Rights Act 2015, what you buy must be of satisfactory quality for refurbished or used goods of its grade and price, fit for purpose and as described.

If it is not, you can reject it within 30 days of delivery for a full refund. After 30 days, or if you prefer, we will repair or replace it; if that is not possible or does not fix it, you are entitled to a refund, which after six months may be reduced to reflect the use you have had.

A fault that shows within six months of delivery is assumed to have been there when it arrived unless we can show otherwise. These rights do not cover wear that matches the item's grade, faults written on its listing, or damage after delivery.

These statutory rights are your guarantee. Citizens Advice (citizensadvice.org.uk) explains them in full.

The consumer rights above do not apply to business buyers. Goods are sold as described on their listing, including their grades and any faults written there.

If a unit arrives dead on arrival, or materially different from its listing, tell us within 7 days of delivery with the lot or order number and the unit's row on the spreadsheet. We will repair, replace or refund that unit, at our choice.

Our liability to a business buyer is limited to the price paid for the goods concerned, and we are not liable for lost profit, lost business or other indirect loss.

Message us on WhatsApp on +44 7480 282353 with your order number, what you are returning and why. We reply with the returns address and anything you need to include. Please do not send anything back before we reply.

Keep your proof of postage until your refund or replacement arrives.

If something has gone wrong, message us on WhatsApp on +44 7480 282353 and we will put it right as quickly as we can.

These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.